• Jam Layanan : 07.00 - 24.00
    Sabtu, Minggu & Hari Libur 24 Jam
  • (021) 3000 7777
    (021) 4040 7777
  • cs@pegipegi.com

Operation

Our Operations team is the unsung hero of the whole company. This remarkable team consists of highly trained individuals that correspond with customers in daily basis. We are the ultimate problem-solver that handles everything from offline bookings to last minute cancellations, from booking confirmation to personal complaints. We give first-class assistance for each customer from the first time they place a booking until they have arrived in their destinations. If you are passionate about human relationships and treat every problem as a challenge, you could be what we are looking for.

Customer Service StaffJakarta

Job Description
  • Responsibility for all enquiry include handling complaint from customer through Phone, BBM, Email or Chat
  • Make Reservation for Hotel and Airllines
  • Do simple administration
Requirements
  • Candidate must be posess at least from Diploma Degree (any field)
  • Having good communication skill
  • Can operate Ms. Office (especially Ms. Excell)
  • At least 1 year of working experience in Call Center
  • Having experience in Tourism/Travel Agent is a plus
  • Can operate Abacus and Altea reservation system will be more advantage
  • Willing to work in shifting and/or weekends and public holiday
  • Willing to be placed in Kebon Jeruk, West Jakarta
What We Offer
  • Competitive Salary; skill based reward
  • Lets adjust your salary twice in year base on your performance
  • Great Career opportunity
  • Flexible Time and open class course
  • Medical Insurance (BPJS Health + Insurance)
  • BPJS Employment/Jamsostek (Pension, Accident, Death)
  • Employee can booking Hotel/ flight/ package with the Net Price
  • Wear your jeans and shirt or choose your own style
  • Incentive to whom take an external training
  • Reward to whom pass an International Certificate
  • 1 reference recruiting = IDR 1 - 3 million!!
  • Extra Allowance for who come work on 8.30 AM

Send your application to recruitment@pegipegi.com

Customer Service (Mandarin Language)Jakarta

Job Description
  • Responsibility for all enquiry include handling complaint from customer through Phone, BBM, Email or Chat
  • Make Reservation for Hotel and Airllines
  • Do simple administration
Requirements
  • Candidate must be posess at least from Diploma Degree (any field)
  • Having good communication skill
  • Can operate Ms. Office (especially Ms. Excell)
  • At least 1 year of working experience in Call Center
  • Having experience in Tourism/Travel Agent is a plus
  • Can operate Abacus and Altea reservation system will be more advantage
  • Willing to work in shifting and/or weekends and public holiday
  • Willing to be placed in Kebon Jeruk, West Jakarta
What We Offer
  • Competitive Salary; skill based reward
  • Lets adjust your salary twice in year base on your performance
  • Great Career opportunity
  • Flexible Time and open class course
  • Medical Insurance (BPJS Health + Insurance)
  • BPJS Employment/Jamsostek (Pension, Accident, Death)
  • Employee can booking Hotel/ flight/ package with the Net Price
  • Wear your jeans and shirt or choose your own style
  • Incentive to whom take an external training
  • Reward to whom pass an International Certificate
  • 1 reference recruiting = IDR 1 - 3 million!!
  • Extra Allowance for who come work on 8.30 AM

Send your application to recruitment@pegipegi.com

Team Leader Customer Service (Mandarin Language)Jakarta

Job Description
  • Can bring all staff achieve their KPI (Key performance Indicator)
  • Back up member in critical situation or super peak season
  • Reporting and monitoring performance all staff
  • Reporting and Analyze Customer trend and character against our services
  • Reporting and Analyze Market trend and demand
Requirements
  • Minimum High school, most welcome graduated from Tourism
  • Maximum age 30 years old
  • Experience as supervisor in Travel Agent or Call Centre min 2 years
  • Able in English language both oral and written
  • Good in Mandarin Language (both written and speaking)
  • Has knowledge in Customer service and management skill
  • Willing to work shifting and/or weekdays/public holiday
  • Ability in analyze customer trend and enquiry
  • Must have leadership skill and ability to influence
  • Crazy to make decision in all situation such as handling complaint, give reward for customer, etc
  • Able and familiar to operate Abacus/other CRS, Airlines portal, Hotel reservation system, Call center system
  • has experience in group booking Hotel and Flight, quotation group tour or meeting package
What We Offer
  • Competitive Salary; skill based reward
  • Lets adjust your salary twice in year base on your performance
  • Great Career opportunity
  • Flexible Time and open class course
  • Medical Insurance (BPJS Health + Insurance)
  • BPJS Employment/Jamsostek (Pension, Accident, Death)
  • Employee can booking Hotel/ flight/ package with the Net Price
  • Wear your jeans and shirt or choose your own style
  • Incentive to whom take an external training
  • Reward to whom pass an International Certificate
  • 1 reference recruiting = IDR 1 - 3 million!!
  • Extra Allowance for who come work on 8.30 AM

Send your application to recruitment@pegipegi.com