• Jam Layanan : 07.00 - 24.00
    Sabtu, Minggu & Hari Libur 24 Jam
  • 0804 1400 777
  • cs@pegipegi.com

Operation

Our Operations team is the unsung hero of the whole company. This remarkable team consists of highly trained individuals that correspond with customers in daily basis. We are the ultimate problem-solver that handles everything from offline bookings to last minute cancellations, from booking confirmation to personal complaints. We give first-class assistance for each customer from the first time they place a booking until they have arrived in their destinations. If you are passionate about human relationships and treat every problem as a challenge, you could be what we are looking for.

Customer Service StaffJakarta

Job Description
  • Responsibility for all enquiry include handling complaint from customer through Phone, BBM, Email or Chat
  • Make Reservation for Hotel and Airllines
  • Do simple administration
Requirements
  • Candidate must be posess at least from Diploma Degree (any field)
  • Having good communication skill
  • Can operate Ms. Office (especially Ms. Excell)
  • At least 1 year of working experience in Call Center
  • Having experience in Tourism/Travel Agent is a plus
  • Can operate Abacus and Altea reservation system will be more advantage
  • Willing to work in shifting and/or weekends and public holiday
  • Willing to be placed in Kebon Jeruk, West Jakarta
What We Offer
  • Competitive Salary; skill based reward
  • Lets adjust your salary twice in year, base on your performance
  • Great Career opportunity
  • Flexible Time and open class course
  • Medical Insurance (BPJS Health, Private Insurances, Eye Glasses Benefit)
  • BPJS Employment/Jamsostek (Pension, Accident, Death)
  • Employee can booking Hotel/ flight/ package with the Net Price
  • Wear your jeans and shirt or choose your own style
  • Incentive to whom take an external training
  • Reward to whom pass an International Certificate
  • 1 reference recruiting = 1 - 3 million !!
  • Free breakfast & lunch every workday

Send your resume to: recruitment@pegipegi.com
Subject: [Position Name]_Full Name

Quality Assurance StaffJakarta

Job Description
  • Main task in planning of the quality assurance procedures of a product or service
  • Interpreting and implementing quality assurance standards
  • Evaluate the adequacy of quality assurance standards
  • Designing sampling procedures and instructions for recording and reporting quality data
  • Reviewing the implementation and efficiency of the quality and inspection system that goes according to plan, implement and monitor the testing and inspection of materials and products to ensure the quality of the finished product
  • Documenting internal audits and other quality assurance activities
  • Collect and compile statistical quality data
  • Analyze data to identify areas for improvement in the quality system
  • Develop, recommend and corrective and preventive actions
  • Prepare reports to communicate the results of quality activities
  • Identify training needs and organize training interventions to meet the quality standards
  • Coordinate and support on-site audit conducted by external providers
  • Evaluate audit findings and implement the appropriate corrective actions
  • Manage and check risk management activities
  • Responsible for document management system
  • Ensuring continuous compliance with regulatory requirements and industry quality determined by the company
Requirements
  • General Requirement
    • Graduated minimum Diploma / Bachelor Degree from any major
    • Good in analytical and logical skill
    • Willing to work in shifting, weekend, and public holiday
    • Good command in English (both written and spoken)
  • Requirement skill
    • Customer Oriented
    • Accurate, details
    • Good in verbal and written communication
    • Able to collecting data
    • Good in management and analysis
    • Analyze problems and solutions, planning and organizing decisions and decision making
    • Able to work together
What We Offer
  • Competitive Salary; skill based reward
  • Lets adjust your salary twice in year, base on your performance
  • Great Career opportunity
  • Flexible Time and open class course
  • Medical Insurance (BPJS Health, Private Insurances, Eye Glasses Benefit)
  • BPJS Employment/Jamsostek (Pension, Accident, Death)
  • Employee can booking Hotel/ flight/ package with the Net Price
  • Wear your jeans and shirt or choose your own style
  • Incentive to whom take an external training
  • Reward to whom pass an International Certificate
  • 1 reference recruiting = 1 - 3 million !!
  • Free breakfast & lunch every workday

Send your resume to: recruitment@pegipegi.com
Subject: [Position Name]_Full Name

Airlines Ticketing StaffJakarta

Job Description
  • Responsible for booking and issued Airline’s ticket
Requirements
  • Minimum 2 years experience in same field
  • Minimum graduated from Tourism high school
  • Able to operating GDS Sabre, Galileo and Amadeus
  • Service oriented
  • Willing to work shifting include night shift
  • Able to read and speak English (a must)
  • Know how to issued and reissued ticket through GDS, group booking, other ticketing knowledge
What We Offer
  • Competitive Salary; skill based reward
  • Attractive incentive
  • Lets adjust your salary twice in year, base on your performance
  • Great Career opportunity
  • Flexible Time and open class course
  • Medical Insurance (BPJS Health, Private Insurances, Eye Glasses Benefit)
  • BPJS Employment/Jamsostek (Pension, Accident, Death)
  • Employee can booking Hotel/ flight/ package with the Net Price
  • Wear your jeans and shirt or choose your own style
  • Incentive to whom take an external training
  • Reward to whom pass an International Certificate
  • 1 reference recruiting = 1 - 3 million !!
  • Free breakfast & lunch every workday

Send your resume to: recruitment@pegipegi.com
Subject: [Position Name]_Full Name

Trainer & Development StaffJakarta

"A Professional Who Trains The Employees In Contact Centers In Various Aspects Such As Developing Communication Skills, Ways Of Talking Professionally With Customers, Ways Of Handling Difficult Customers, Conducting Customer Surveys And Other Soft Skills Required For The Job. Trainers Report to the Operation Manager. They Are Also Responsible For Conducting Orientation Classes And Seminars That Will Improve Skills Of Employees. He/She Also Has To Monitor And Evaluate Performance Of Employees In The Contact Center.

Responsibilities
  • Assist with planning, coordinating and conducting training for new and existing personnel
  • Provide quality training in a dynamic, high volume Contact center environment
  • Facilitate training to ensure consistent and complete understanding of program while adapting instruction of material to meet the diverse needs of the trainee
  • Communicate professionally within a diverse and possible difficult environment
  • Monitor the trainee’s performance and coach them to reach established performance and knowledge benchmarks prior to release from the training program
  • Utilize exceptional time management, productivity, and organizational skills to meet the training requirements and deadlines of the center
  • Assist in the evaluation of the effectiveness of training based upon formal and informal feedback from customers and end users
  • Analyze the effectiveness of training by creating tests/exercises to measure comprehension and proficiency utilizing computer-based testing whenever applicable
  • Administer testing during training, follow-up sessions or the acquisition of new skills
  • Develop and maintain database of individual portfolios of all tests and results
  • Proactively identify training needs in department and develop training topics, quizzes and tips to reinforce
  • Maintain and revise existing training materials to reflect changes and communicate updates to staff
  • Develop/maintain outlines, lesson plans, facilitator’s guides, participant handouts and visuals for all training modules
  • Monitor progress of trainees during training and coach for improvement
  • Identify performance gaps, causes of the performance gaps and provide solutions to the Training Delivery team
  • Identify developmental opportunities and coach to enhance expertise and abilities
  • Attend weekly workgroups and meetings
  • Support process documentation needs as requested
Qualifications
  • Minimum Bachelor degree
  • Minimum 3 years experience
  • Contact center environment experience
  • Excellent documentation habits, clear and concise verbal and presentation skills
  • Detail-oriented, organized and strong ability to prioritize and manage multiple projects within tight timeframes
  • Flexible, positive self-starter
  • Strong problem-solving skills, critical and analytical thinker with experience in making business decisions
  • Passion for customer service and working as part of a team
  • Technology enthusiast (ie. mobile phones, e-commerce, apps, Gsuite)
  • Proficient in Microsoft Office (Excel, Word, PowerPoint)
  • Requirements:
    • Ability to think creatively and problem-solve
    • Demonstrated ability to effectively work with peers
    • Excellent presentation and public speaking skills
    • Problem-solving, and organizational skills
    • High degree of flexibility and ability to effectively prioritize and complete multiple tasks
    • Ability to work independently
    • Ability to effectively communicate with multiple levels within the organization by phone, in person or through written correspondence
    • Must be organized with strong time management skills
    • Professional demeanor and attitude
    • Must have demonstrated excellent listening, interpersonal skills and the ability to organize simultaneous tasks with strong attention to detail
    • Able to convey knowledge of products and strategies to team members
    • Excellent oral and written communication skills
    • Proficient in all Microsoft Office programs
    • Experience as a member of a Quality Team within the Contact Center Operations of an organization preferred
What We Offer
  • Competitive Salary; skill based reward
  • Attractive incentive
  • Lets adjust your salary twice in year, base on your performance
  • Great Career opportunity
  • Flexible Time and open class course
  • Medical Insurance (BPJS Health, Private Insurances, Eye Glasses Benefit)
  • BPJS Employment/Jamsostek (Pension, Accident, Death)
  • Employee can booking Hotel/ flight/ package with the Net Price
  • Wear your jeans and shirt or choose your own style
  • Incentive to whom take an external training
  • Reward to whom pass an International Certificate
  • 1 reference recruiting = 1 - 3 million !!
  • Free breakfast & lunch every workday

Send your resume to: recruitment@pegipegi.com
Subject: [Position Name]_Full Name